Contact Support

We respond to every inquiry within one business day.

Whether you need help with a purchase, want to request a refund, or have a question about one of our products, our team is here to help. The fastest way to reach us is by email.

Business Information

Safe Payment is the digital storefront of:

Ferla Response Ltda
Curitiba, Paraná — Brazil

What to include in your message

To help us resolve your inquiry as quickly as possible, please include:

• The email address used at checkout;
• The approximate date of your purchase;
• The product name (if known);
• A clear description of your question or issue.

Frequent Questions

I did not receive my product after payment — what should I do?

Please check your spam or junk folder first, as automated delivery emails sometimes land there. If you still do not see your product within 30 minutes of payment confirmation, email us with your order details and we will resend immediately.

I see a charge from "SAFE PAYMENT" but do not recognize it.

"SAFE PAYMENT" is the statement descriptor used for purchases made through our platform on behalf of Ferla Response Ltda. If you do not remember the purchase, please email us with the date and amount and we will identify the order immediately.

How long does a refund take?

Refunds are processed within one business day after approval. The amount typically returns to your card within 5–10 business days, depending on your bank.

Can I receive an invoice for my purchase?

Yes — please request one by email and we will send a PDF invoice within one business day.